top of page

Terms and Conditions

Thank you for choosing and  trusting Glowed Up by Didi with your hair journey.

Welcome to Glowed Up by Didi. By accessing our website, submitting an enquiry, or making use of our services, you agree to the following Terms and Conditions. These terms are designed to ensure a respectful, safe, and professional experience for all.

​

General Use

 

This website and its content, including text, images, branding, and service descriptions, are the property of Glowed Up by Didi.

You may not:

  • Copy, reproduce, or distribute content without permission

  • Use our content for commercial purposes without consent

​

Services

​

Glowed Up by Didi provides specialised hair services with a focus on locs and holistic care.

All services are:

  • Tailored to each client’s hair type, condition, and desired outcome

  • Performed with care and professional expertise

Results may vary based on:

  • Hair texture and density

  • Hair health and history

  • Client aftercare practices

Everyone's loc journey is different, therefore do not compare your locs to another person's locs.

​

Consultations

​

Certain services require a consultation before confirmation.

This ensures:

  • The correct service is selected

  • Hair suitability is assessed

  • Expectations are aligned

We reserve the right to decline a service if it is not suitable for your hair or may compromise its health.

​

Bookings and Payments

​

Bookings are only confirmed once:

  • A consultation (where required) has been completed

  • A deposit or full payment has been received

Please note:

  • Prices may vary depending on hair length, density, and custom requirements

  • Final pricing will be confirmed after assessment

​

Cancellations, Rescheduling and No-Shows

​

  • Deposits are non-refundable

  • Appointments may be rescheduled within the communicated timeframe

  • Late cancellations or missed appointments may result in forfeiture of the deposit

We value your time and ask that you respect ours.

​

Refund Policy

​

Due to the nature of our services:

  • No refunds are provided for completed services

If you are unsatisfied, please contact us within a reasonable timeframe so we can assess and address your concern where possible. Please refer to our Refund and Return Policy for more information.

​

Client Responsibility

​

Clients are responsible for:

  • Providing accurate information about their hair and scalp condition

  • Following recommended aftercare guidance

We are not responsible for:

  • Damage caused by failure to follow aftercare instructions

  • Pre-existing conditions not disclosed prior to the service

​

Health & Safety

​

For your safety and ours:

  • Please inform us of any scalp conditions, sensitivities, or allergies

  • We reserve the right to refuse or stop a service if it may cause harm

  • If you’re feeling unwell or have any contagious conditions, we kindly ask you to reschedule your appointment.

​

Media and Content

​

We may take photos or videos of your hair for:

  • Marketing

  • Social media

  • Portfolio use

If you prefer not to be featured, please inform us before your appointment.

​

Limitation of Liability

​

Glowed Up by Didi is not liable for:

  • Indirect or consequential damages

  • Outcomes affected by factors beyond our control

​

Changes to Terms

​

We may update these Terms and Conditions at any time. By continuing to use our website or services, you accept any updates made.

​

Contact

​

For any questions or concerns, please contact us via:

bottom of page